When you send us a project, you’re trusting us to send back clean, accurate work not a minute later than we said we would. No chasing. No last-minute surprises.
That trust is backed by two commitments.
Certified Super™ Satisfaction Guarantee
If you’re not happy with our work, we’ll make it right. Here’s what that means:
“We service all documents to a high and exacting standard. If you have any questions or concerns about your edited document, our team is available to discuss and explain our decisions. If you’re not 100% satisfied with our work, for any reason, we’ll have another editor from Super Copy Editors review the document again at no extra charge if requested within 30 days.”
Translation: We don’t just fix typos and move on. We want you to feel confident about what’s going out the door. So, if something doesn’t sit right, tell us. We’ll address it or assign a fresh set of eyes at no additional cost.
100% On-Time Guarantee
When we say it’ll be back by 3:30 p.m. Tuesday, it’s back by 3:30 p.m. Tuesday—or it’s free.
Here’s our On-Time Guarantee:
“We will complete your project on or before the agreed-upon time, or you don’t have to pay us for that project. If your project is large and we split it into milestones (for example, ‘the first 10 files by Monday at 3 p.m.’), you don’t have to pay us for any milestone we did not complete on time.”
Put simply: If we’re late, you don’t pay.
Deadlines aren’t a footnote in how we work. They’re the whole point. When you’re racing against a launch date or a client presentation, “almost on time” isn’t on time.
Why This Matters
When you work with Super Copy Editors, you get:
- A team that learns your voice, remembers your quirks, and carries that knowledge from one project to the next (so you’re not explaining the same things every time)
- Personal attention from a true partner
- Accountability when it counts, backed by guarantees that protect your budget and your deadlines
Every document passes our Certified Super™ quality check before it reaches your inbox. Every deadline is treated like the priority it is.
That’s confidence before every send.